Cozumel Palace, Cozumel ∞ Discover spa retreats, reviews & deals for 2025

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About Resort

Av. Rafael E. Melgar Km15, Cozumel, Mexico, 77600

“The hotel is perfectly situated right by the Punta Langosta cruise port, making it super convenient for exploring local shops and markets.”view full review

Cozumel Palace, a 5-star all-inclusive resort rated 9.4/10 on Booking.com, offers a variety of family-friendly amenities along with an exceptional oceanfront location. Enjoy diverse dining options, luxury suites, and activities for all ages.

Rooms & Amenities

Cozumel Palace features spacious suites designed for comfort, including a king-size bed and two double beds, private balconies with hammocks, and double whirlpool tubs. Amenities include a mini-bar, flat-screen TV, free Wi-Fi, and luxurious toiletries.

Dining & Nearby Options

On-site dining includes a fine selection of Mexican delicacies masterfully prepared with fresh ingredients, along with unlimited beverages including wine from notable regions. Nearby dining options like Jeanie's and La Mula are accessible within a short walk.

Leisure & Activities

Cozumel Palace provides a range of leisure activities such as snorkeling, paddleboarding, and tours to stunning reefs, which are among the finest for scuba diving. The resort includes a fitness center with certified instructors and a kid-friendly area designed for immersive play.

Services & Transportation

The resort features 24-hour reception and concierge services to assist with reservations and logistics. Cozumel International Airport is a short distance away, while the ADO bus station is just a 20-minute walk for easy transportation access.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior Honeymoon Suite Ocean Front King Size Bed

2 persons

50 m²

1 King-size bed

Shower

Coffee machine

room details

Superior Ocean Front Suite Kids & Teens

2 persons

50 m²

1 King-size bed

Shower

Coffee machine

room details

Superior Ocean View Suite Kids & Teens

2 persons

50 m²

1 King-size bed

Ocean view

Shower

Coffee machine

room details

Superior Loft Suite Ocean View Kids & Teens

2 persons

77 m²

1 King-size bed

Ocean view

Shower

Coffee machine

room details

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Price and Room Availability Calendar

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Getting around

Explore a range of transportation options for your spa getaway

City Centre

Cozumel 1.4 km

Airports

Cozumel (CZM) 4.5 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Really good Culinary Experience

“During my stay at Cozumel Palace, I was thoroughly impressed by the range and quality of dining options. The restaurants served an array of cuisines, including good Italian dishes at the upscale restaurant. My family and I enjoyed fresh seafood and traditional Mexican fare, all without the need for reservations, making our dining experience relaxed and enjoyable. Special mention to the breakfast buffet, which was varied and catered to different tastes, including mouthwatering brisket quesadillas and amazing desserts. Every meal was a treat!” view full review

Amazing Spa Services

“I had an amazing spa experience at Cozumel Palace! The spa services provided by Luz and Diana were great, with their massages and treatments being the best I've experienced anywhere in the Caribbean. The treatment rooms were immaculate, and the ocean views added to the overall relaxation. After a day of diving and snorkeling, indulging in a massage was heavenly and rejuvenating!” view full review

Comfortable and Spacious Rooms

“My room at Cozumel Palace was absolutely stunning! I stayed in a loft suite, which provided ample space and a amazing ocean view. The balcony was equipped with a hammock, perfect for relaxing and enjoying the sunset. The jacuzzi tub was a luxurious touch, and I appreciated the mini-bar that was well stocked with a variety of drinks. The rooms were clean, and the beds were very comfortable, making it a cozy retreat after a long day of activities.” view full review

Engaging Activities and Entertainment

“The sports and fitness activities offered at Cozumel Palace kept me entertained throughout my stay. I enjoyed participating in volleyball and water aerobics along with the fantastic entertainment team, who created a lively atmosphere by getting everyone involved. Additionally, the diving experience from Aqua Safari was lovely, as it allowed for easy access to explore the stunning underwater beauty right from the resort.” view full review

General

Non-smoking rooms
Free Wi-Fi
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Private beach
Lift
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness centre
Diving
Snorkelling
Table tennis

Services

Paid shuttle service
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar

Business

Business centre
Meeting/ Banquet facilities

Children

Babysitting/Child services
Children's play area
Kids club
Game room

Spa & Leisure

Infinity pool
Indoor swimming pool
Beach access
Sun loungers
Entertainment
Spa & wellness centre
Jacuzzi
Massage
Open-air bath
Public Bath

Room features

Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Av. Rafael E. Melgar Km15, Cozumel, Mexico, 77600

Map view

Av. Rafael E. Melgar Km15, Cozumel, Mexico, 77600

City landmarks

Landmark

Chankanaab Adventure Beach Park

1.2 km

Landmark

Coral Reefs Monument

960 m

Landmark

El Cedral

1.2 km

Park

Benito Juarez Park

1.2 km

Island

Museum of Cozumel

1.7 km

Landmark

El Caracol

1.2 km

Landmark

Mayaluum

920 m

Nature reserve

Faro Celerain Ecological Reserve

1.2 km

Landmark

Galo Art Studio

1.4 km

Landmark

Parque Nacional Arrecifes de Cozumel

1.2 km

Landmark

Laguna Colombia

1.2 km

Church

San Miguel Church

1.6 km

Mall

Punta Langosta Pier

670 m

Church

Corpus Christi

660 m

Landmark

San Miguel de Cozumel Punta Langosta Lighthouse

640 m

Landmark

Plaza Central

1.8 km

Park

Parque Arqueologico

2.2 km

Landmark

Power Yoga Cozumel

1.2 km

Landmark

Mayan Mind Maze

1.1 km

Landmark

Arte de Origen

2.0 km

Landmark

BALAM Art Painted on Feathers

2.0 km

Landmark

Tequila Factory Outlet

1.1 km

Landmark

Golden Eagles

1.2 km

Landmark

Castillo Real

1.2 km

Landmark

Statue General Rafael Melgar

1.2 km

Nearby

Store

Mega

350 m

Parque Quintana Roo

380 m

Calle 1 Sur 58 Benito Juarez Park

Zero Kilometer Marker

350 m

Gonzalo Guerrero

Parque Atardecer MAya

350 m

Restaurants

Rolandi's

280 m

Avenida Rafael E. Melgar Frente Al Mar 11 Melgar & 11 Frente Al Mar

El Postrecito

320 m

Avenida Sur Entre Calle 17 y Gonzalo Guerrero 5a Second Floor Plaza Chedraui

Jeanie's

320 m

Avenida Rafael E. Melgar 11

No Name Bar and Grill

380 m

Avenida Rafael E. Melgar 628

William Restaurant

530 m

5ta Avenida #441 Entre 5 y 7

Rock 'n Java Caribbean Cafe

450 m

Avenue Rafael E. Melgar 602-6 On the Waterfront

Chillin' Bistro & Lounge

630 m

5a Avenida Sur # 380 Entre Calle 3 Sur y 5 Sur

Los Dorados de Villa

720 m

1a Sur 72 at Melgar & Avenida 5a San Miguel

Taco y Tequila Cozumel

610 m

Av. Rafael Melgar

Reviews and Ratings

Feedback from previous guests about their experience.

4.5/5 based on 4847 reviews

#4 of 64 hotels in Cozumel based on Tripadvisor

Liam

United Kingdom, February 2025

9.4/10

My stay at Cozumel Palace was absolutely amazing. The service was top-notch, with staff members who genuinely cared about our experience. The rooms were spacious and well-equipped, providing a fantastic value for the money. The location was perfect for exploring the island, but the dining range could have been a bit broader. Overall, a fantastic place that feels like home!

Rooms

10.0

We booked a loft suite which offered plenty of space for the four of us. The double bed oceanfront room was so comfortable that I can't remember sleeping better.

Service

10.0

The service was spectacular, with staff like Carlos, Edie, and Fernando going out of their way to meet our needs. Their energy and hospitality made our stay so special.

Location

10.0

The location is perfect for shopping and exploring the town. We felt secure and comfortable walking around the area.

Dining

8.0

The food was fantastic, especially at breakfast. However, I wished there were more diverse culinary options throughout the day.

Facilities

9.0

The facilities were great, with a lovely pool area and various amenities that catered to relaxation and fun.

Connor

United Kingdom, November 2024

8.6/10

I had an amazing stay at this resort! The staff was incredibly friendly and went out of their way to make our vacation memorable. The location, while lacking a private beach, was close to downtown and offered beautiful snorkeling spots. The food was good but could use more authentic Mexican dishes. Overall, it's a great option for family and friends, although I would have liked a bit more variety in dining.

Rooms

9.0

The rooms were impeccably clean and spacious, featuring a king-size bed, a mini bar that got restocked daily, and a stunning view.

Service

10.0

Service was fantastic! The staff, especially those like Martha and Jairo, were attentive and genuinely cared about our experience.

Location

9.0

The resort's location is perfect for exploring and is just a short walk into downtown. It's also easy to access various excursions like snorkeling.

Dining

7.0

Dining was pleasant overall, with good food options, but I really wished for more authentic Mexican flavors during our stay.

Facilities

8.0

The facilities were well maintained, with a nice pool area and convenient access to snorkeling gear, even though there was no beach on-site.

Elijah

United Kingdom, November 2024

9.4/10

Our stay at Cozumel Palace was absolutely delightful! The spacious and clean rooms offered fantastic ocean views. The attentive service from the staff made our experience feel personalized, especially with the special anniversary dinner they organized for us. The dining options were exceptional, but I found the Mexican restaurant a bit lacking in flavor. Overall, the location is beautiful for both relaxation and fun activities. A small downside was that we experienced a leak in our bathroom, but the staff handled it promptly. It was excellent value for our money.

Rooms

10.0

The rooms were spacious, well-kept, and had beautiful ocean views.

Service

10.0

The service was attentive and personalized, catering to our needs throughout our stay.

Location

10.0

The location was perfect for enjoying both relaxation by the pool and exciting water activities.

Dining

8.0

The dining experience was generally exceptional, with a variety of delicious options, though the Mexican restaurant could use some improvement.

Facilities

9.0

The resort's facilities were impressive, including a well-maintained pool and activities for all ages.

Grace

United Kingdom, October 2024

9.2/10

My stay at Cozumel Palace was simply fantastic! From the moment I arrived, I felt pampered like royalty with the warm welcome and drinks. The hotel is perfectly sized for a relaxing stay and spotlessly clean. However, there are a couple of safety concerns with the slippery steps to the shore diving area and some maintenance issues that need addressing. Overall, the service and amenities are top-notch, making it a memorable experience.

Rooms

8.0

The rooms were spacious and very comfortable, complete with a hot tub and ocean views. We had a little noise from the elevator, but it didn't overshadow the overall comfort during our stay.

Service

10.0

The staff made everything enjoyable; they genuinely love their jobs and it shows! I had an amazing time, particularly around the pool where laughter was abundant.

Location

9.0

The hotel's location is great, just a short walk to the main shopping area. It's also perfectly situated for snorkeling right from the property.

Dining

10.0

The dining experience was exceptional, particularly breakfast, with an impressive selection of fresh fruits, homemade pastries, and a lovely service by the staff.

Facilities

9.0

The pool and beach areas were really well-maintained, adding to the overall luxurious experience.

Camila

United Kingdom, September 2024

8.2/10

Cozumel Palace exceeded my expectations with its attentive service and fantastic dining experiences. The ambiance might be a bit casual for those seeking a more upscale vibe, but the stunning ocean views and convenient access to diving facilities balance this out. The transportation arrangement was seamless, making the journey smooth and stress-free. Overall, this resort offers great value for a family-friendly vacation, particularly for divers and those wanting to explore the underwater beauty of Cozumel.

Rooms

7.0

The rooms were very spacious, with all facing the ocean for a fantastic view. However, they felt a bit dated and the lighting in the room was overly bright, which detracted from the experience a bit.

Service

10.0

The service was amazing! From the concierge arranging transportation to the staff's personal touch during meals, I felt truly valued and cared for throughout my stay.

Location

9.0

The location is perfect for divers, with easy access to dive shops and beautiful ocean views right outside the hotel. It's also close to local shops, making it convenient for exploring.

Dining

8.0

Dining was a highlight for me, especially at Bugambilias. The fresh ingredients and authentic flavors truly elevated the dining experience, although the restaurant ambiance could use some improvement.

Facilities

7.0

The facilities are quite good, particularly the on-site dive operation, Aqua Safari, which was efficient and well-staffed. The gym is small but functional.