Cozumel Palace Hotel, Cozumel ∞ Discover spa retreats, reviews & deals for 2025

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Key details

About Resort

Rafael E. Melgar Km 1.5, Cozumel, Mexico, 77600

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Honeymoon Oceanfront King Suite

Max:

2 persons

540 sq. feet

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

room details

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Superior Oceanfront King Suite

Max:

4 persons

540 sq. feet

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

room details

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Superior King Suite

Max:

4 persons

540 sq. feet

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

room details

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Getting around

Explore a range of transportation options for your spa getaway

City Center

Cozumel4600 ft

Airports

Cozumel (CZM) 2.8 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Spacious Comfort

“I absolutely loved our room on the 4th floor! It was spacious with an amazing view of the ocean. The large balcony was perfect for reading and relaxing. Additionally, the bed was extremely comfortable, making it easy to unwind after a long day.” view full review

Diverse Culinary Delights

“The food at Cozumel Palace absolutely blew me away! With four different restaurants to choose from, there was never a dull meal. My personal favorite was Momo's, where the sushi selection was very nice, and the service was always friendly and attentive.” view full review

Relaxing Spa Experience

“I had a wonderful experience at the spa, trying both the basic pedicure and the hot stone massage, both of which were incredibly relaxing. The staff was professional and skilled, and I came away feeling rejuvenated and pampered.” view full review

Fun Evening Activities

“The evening entertainment was fantastic! We enjoyed several shows during our stay, particularly the Quiz Show and the magician's performance, which were both enjoyable and engaging. The variety of activities kept our nights lively and fun.” view full review

General

Non-smoking rooms
Wi-Fi
No parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Private beach
Elevator
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness center
Diving
Snorkeling
Table tennis

Services

Paid shuttle service
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar

Business

Business center
Meeting/ Banquet facilities

Children

Babysitting/Child services
Children's play area
Kids club
Game room

Spa & Leisure

Infinity pool
Indoor swimming pool
Beach access
Sun loungers
Entertainment
Spa & wellness center
Jacuzzi
Massage
Open-air bath
Public Bath

Room features

Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Rafael E. Melgar Km 1.5, Cozumel, Mexico, 77600

Map view

Rafael E. Melgar Km 1.5, Cozumel, Mexico, 77600

City landmarks

Carr. Costera Sur Km 9. 5 Zona Hotelera Sur

Chankanaab Adventure Beach Park

4000 ft

Av. General Rafael E Melgar 101

Coral Reefs Monument

3200 ft

Costera Sur Highway

El Cedral

4000 ft

Parks

Benito Juarez Park

4000 ft

Island

Museum of Cozumel

1.0 mi

Southeastern point 2.5 miles off Costera Sur

El Caracol

3900 ft

Km 11 Carreter Transversal

Mayaluum

3000 ft

Nature reserve

Faro Celerain Ecological Reserve

4000 ft

25 Avenida Entre Rosado Salas y 3 Sur

Galo Art Studio

4600 ft

Costera Sur Highway

Parque Nacional Arrecifes de Cozumel

4000 ft

Costera Sur

Laguna Colombia

4000 ft

Church

San Miguel Church

5200 ft

Mall

Punta Langosta Pier

2200 ft

Church

Corpus Christi

2200 ft

Centro

San Miguel de Cozumel Punta Langosta Lighthouse

2100 ft

Parks

Parque Arqueologico

1.4 mi

Parque Benito Juarez & Av. Rafael Melgar

Plaza Central

1.1 mi

7th Street South #700

Power Yoga Cozumel

4000 ft

5ta Ave Sur - #250

Mayan Mind Maze

3500 ft

Royal Village Mall

Arte de Origen

1.2 mi

5TH Avenue,between 2ND Street And Juarez

BALAM Art Painted on Feathers

1.2 mi

Calle Dr Adolfo Rosado Salas 109

Tequila Factory Outlet

3700 ft

Av. Rafael E. Melgar

Golden Eagles

3900 ft

Carretera Costera Norte

Castillo Real

3900 ft

Av. Rafael E. Melgar

Statue General Rafael Melgar

3900 ft

Nearby

Store

Mega

1200 ft

Parque Quintana Roo

1300 ft

Calle 1 Sur 58 Benito Juarez Park

Zero Kilometer Marker

1200 ft

Gonzalo Guerrero

Parque Atardecer MAya

1200 ft

Restaurants

El Postrecito

1100 ft

Avenida Sur Entre Calle 17 y Gonzalo Guerrero 5a Second Floor Plaza Chedraui

Rolandi's

1000 ft

Avenida Rafael E. Melgar Frente Al Mar 11 Melgar & 11 Frente Al Mar

Jeanie's

1100 ft

Avenida Rafael E. Melgar 11

No Name Bar and Grill

1300 ft

Avenida Rafael E. Melgar 628

William Restaurant

1800 ft

5ta Avenida #441 Entre 5 y 7

Rock 'n Java Caribbean Cafe

1500 ft

Avenue Rafael E. Melgar 602-6 On the Waterfront

Chillin' Bistro & Lounge

2100 ft

5a Avenida Sur # 380 Entre Calle 3 Sur y 5 Sur

La Lola Cozumel

1700 ft

Av. Rafael E Melgar entre 7 y 11 sur A Lado Del Sector Naval

Taco y Tequila Cozumel

2100 ft

Av. Rafael Melgar

Reviews and Ratings <br />

Feedback from previous guests about their experience.

86%

loved the resort and would return for another relaxing stay

8.6/10

Great

Rooms

8.8

Location

9.4

Service

10.0

Dining

8.2

4.5/5 based on 4847 reviews

#4 of 64 hotels in Cozumel based on Tripadvisor

Liam

United Kingdom, February 2025

9.4/10

My stay at Cozumel Palace was absolutely amazing. The service was top-notch, with staff members who genuinely cared about our experience. The rooms were spacious and well-equipped, providing a fantastic value for the money. The location was perfect for exploring the island, but the dining range could have been a bit broader. Overall, a fantastic place that feels like home!

Rooms

10.0

We booked a loft suite which offered plenty of space for the four of us. The double bed oceanfront room was so comfortable that I can’t remember sleeping better.

Service

10.0

The service was spectacular, with staff like Carlos, Edie, and Fernando going out of their way to meet our needs. Their energy and hospitality made our stay so special.

Location

10.0

The location is perfect for shopping and exploring the town. We felt secure and comfortable walking around the area.

Dining

8.0

The food was fantastic, especially at breakfast. However, I wished there were more diverse culinary options throughout the day.

Facilities

9.0

The facilities were great, with a lovely pool area and various amenities that catered to relaxation and fun.

Connor

United Kingdom, November 2024

8.6/10

I had an amazing stay at this resort! The staff was incredibly friendly and went out of their way to make our vacation memorable. The location, while lacking a private beach, was close to downtown and offered beautiful snorkeling spots. The food was good but could use more authentic Mexican dishes. Overall, it's a great option for family and friends, although I would have liked a bit more variety in dining.

Rooms

9.0

The rooms were impeccably clean and spacious, featuring a king-size bed, a mini bar that got restocked daily, and a stunning view.

Service

10.0

Service was fantastic! The staff, especially those like Martha and Jairo, were attentive and genuinely cared about our experience.

Location

9.0

The resort's location is perfect for exploring and is just a short walk into downtown. It's also easy to access various excursions like snorkeling.

Dining

7.0

Dining was pleasant overall, with good food options, but I really wished for more authentic Mexican flavors during our stay.

Facilities

8.0

The facilities were well maintained, with a nice pool area and convenient access to snorkeling gear, even though there was no beach on-site.

Elijah

United Kingdom, November 2024

9.4/10

Our stay at Cozumel Palace was absolutely delightful! The spacious and clean rooms offered fantastic ocean views. The attentive service from the staff made our experience feel personalized, especially with the special anniversary dinner they organized for us. The dining options were exceptional, but I found the Mexican restaurant a bit lacking in flavor. Overall, the location is beautiful for both relaxation and fun activities. A small downside was that we experienced a leak in our bathroom, but the staff handled it promptly. It was excellent value for our money.

Rooms

10.0

The rooms were spacious, well-kept, and had beautiful ocean views.

Service

10.0

The service was attentive and personalized, catering to our needs throughout our stay.

Location

10.0

The location was perfect for enjoying both relaxation by the pool and exciting water activities.

Dining

8.0

The dining experience was generally exceptional, with a variety of delicious options, though the Mexican restaurant could use some improvement.

Facilities

9.0

The resort's facilities were impressive, including a well-maintained pool and activities for all ages.

Grace

United Kingdom, October 2024

9.2/10

My stay at Cozumel Palace was simply fantastic! From the moment I arrived, I felt pampered like royalty with the warm welcome and drinks. The hotel is perfectly sized for a relaxing stay and spotlessly clean. However, there are a couple of safety concerns with the slippery steps to the shore diving area and some maintenance issues that need addressing. Overall, the service and amenities are top-notch, making it a memorable experience.

Rooms

8.0

The rooms were spacious and very comfortable, complete with a hot tub and ocean views. We had a little noise from the elevator, but it didn't overshadow the overall comfort during our stay.

Service

10.0

The staff made everything enjoyable; they genuinely love their jobs and it shows! I had an amazing time, particularly around the pool where laughter was abundant.

Location

9.0

The hotel's location is great, just a short walk to the main shopping area. It's also perfectly situated for snorkeling right from the property.

Dining

10.0

The dining experience was exceptional, particularly breakfast, with an impressive selection of fresh fruits, homemade pastries, and a lovely service by the staff.

Facilities

9.0

The pool and beach areas were really well-maintained, adding to the overall luxurious experience.

Camila

United Kingdom, September 2024

8.2/10

Cozumel Palace exceeded my expectations with its attentive service and fantastic dining experiences. The ambiance might be a bit casual for those seeking a more upscale vibe, but the stunning ocean views and convenient access to diving facilities balance this out. The transportation arrangement was seamless, making the journey smooth and stress-free. Overall, this resort offers great value for a family-friendly vacation, particularly for divers and those wanting to explore the underwater beauty of Cozumel.

Rooms

7.0

The rooms were very spacious, with all facing the ocean for a fantastic view. However, they felt a bit dated and the lighting in the room was overly bright, which detracted from the experience a bit.

Service

10.0

The service was amazing! From the concierge arranging transportation to the staff's personal touch during meals, I felt truly valued and cared for throughout my stay.

Location

9.0

The location is perfect for divers, with easy access to dive shops and beautiful ocean views right outside the hotel. It's also close to local shops, making it convenient for exploring.

Dining

8.0

Dining was a highlight for me, especially at Bugambilias. The fresh ingredients and authentic flavors truly elevated the dining experience, although the restaurant ambiance could use some improvement.

Facilities

7.0

The facilities are quite good, particularly the on-site dive operation, Aqua Safari, which was efficient and well-staffed. The gym is small but functional.